Our Clinic Policies

Updated Personal Information

Please ensure that your file is kept up to date with a current phone number, cell phone number, address, and emergency contact information. Please inform the receptionist of any changes to your personal information upon arrival at the clinic.

Wait Times

We value your time and patience. Our goal is to do everything in our power to ensure that you do not have extended waits. We are a medical clinic and medical emergencies will come up. Please understand that if your appointment is delayed it is due to an unforeseen emergency. Your understanding is always greatly appreciated.


Expect the highest level of confidentiality from your doctor. You must provide written, witnessed authorization in order to release your medical information to anyone (even a parent, a counselor, or a spouse), unless you are with the person at the time of disclosure.

Prescription Refills

No prescription refills will be given over the phone. Please make an appointment with your physician. Certain medications require monitoring and it is up to your physician to decide when you need to be seen for a refill. Should your physician make an exception and agree to a prescription refill by phone there is a fee of $25.00 payable prior to issuing the prescription.

Behaviour in the Office

Our front staff is trained to help patients and we make every effort to make your visit pleasant and comfortable. We are completely supportive of our staff and neither the doctor nor management will tolerate any rude or aggressive behaviour. If a patient is rude and/or aggressive they will be told to leave the clinic immediately and the appointment/walk-in visit will be cancelled. The clinic manager will then decide if the patient is allowed back in the clinic for future visits.

Test Results

Please do not call back for your tests results—our physicians will always call patients with results that require follow-up appointments or more tests. If you are unsure, or your symptoms do not improve or worsen, please make another appointment. No tests results will be given over the phone.


Alberta Health Care does not pay for forms to be completed. Therefore, it is the patient’s responsibility to pay in advance for any form that needs to be filled out by the doctor. Please inform the receptionist of any forms needing to be filled out prior to seeing the doctor.

Termination of Doctor-Patient Relationship

In order to provide the best possible health care for the patient, a satisfactory doctor-patient relationship needs to occur. If for any reason, this relationship becomes compromised it may be terminated. If this occurs, we will provide emergency medical care only for one month, or when the patient finds a new family doctor, whichever comes first.

Our Clinic policies are subject to change without notice; should you have any questions or concerns, please do not hesitate to let our staff know.